Frequently Asked Questions
Everything you need to know about your favorite hydration gear and accessories.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited shipping options at checkout if you need your gear sooner.
What is your return policy for Hydro Flask products?
We offer a 30-day return policy for products purchased directly from our website. Items must be in new, unused condition with original packaging to be eligible for a full refund.
Does my Hydro Flask come with a warranty?
Yes, all Hydro Flask bottles carry a limited lifetime warranty against manufacturer defects. Accessories like caps and boots are covered for one year.
Are your products dishwasher safe?
All Hydro Flask powder-coated bottles are dishwasher safe. However, to preserve the finish and longevity of your product, we recommend hand washing with warm, soapy water.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for installment-based payments.
How do I know if my Hydro Flask is authentic?
To ensure you are purchasing a genuine Hydro Flask, always buy directly from our official website or an authorized retailer. Authentic products feature our registered trademark logo and high-quality TempShield insulation.